We understand the logistics process in Venezuela is very different from the US or Europe. In this post we will cover everything for you, let’s get down to it!
To generate a 100% insured shipping ticket, local laws require the following details of the person receiving the package:
- Full name & ID number
- Shipping address
- Phone number (optional)
Our shipping company (MRW)
We use a secure local shipping company to move your gift from our city to the city of the person receiving, you can learn more here https://mrwve.com/
MRW is the standard service in sending packages inside the nation. There is an office in every city across the country.
It is the simplest process, after we carefully prepare the package with your specific request (model of phone or add-ons). We just need to go to the office, give MRW the info of the recipient and they will send it to the right office.
Then the person just goes to the office in their city and presents their ID to get the package. (normally it arrives in 2-5 days, but you can go to the webpage and track it).

Why don’t they just send it to their home?
While that is the standard everywhere else, in Venezuela it adds an unnecessary risk due to the complex addresses and security concerns. As your trusted concierge with many successful deliveries, we have found the 100% secure way is sending the package to a certified MRW office.
The smarter way to gift in Venezuela (we do the hard work for you)
Do you want an expert to handle everything so you can be completely stress-free? Our concierge service is designed to give you peace of mind while taking care of your loved ones from afar.
Contact now and let’s put a smile on their faces